Consumer Protection:

Question: How can an Ontario paralegal help me with a consumer protection claim against a corporation for unfair or misleading sales practices?

Answer: An Ontario paralegal can help you assess your transaction, identify which consumer protection rules may apply, gather evidence (contracts, ads, invoices, communications), review refund or repair/return options, and prepare a clear claim path for your situation through Ontario’s consumer protection framework.  In Ontario, common bases include conduct covered by the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A; plus related protections under the Sale of Goods Act, R.S.O. 1990, c. S.1, and unfair or deceptive practices under the Competition Act, R.S.C. 1985, c. C-34.  If you are dealing with misleading promises, unwanted charges, defective goods, or estimate disputes, DefendCharges.ca™ can help you understand your rights and next steps with a free 1/4-hour consultation by calling (647) 559-3377.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: Please contact DefendCharges.ca™ by phone at: (647) 559-3377 to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: